FAQ

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Kanysboutique is an online fashion store based in the United States. We do not have a physical showroom at this time.

No. At this time, Kanysboutique ships within the United States only.

Orders are processed after order and payment confirmation. Delivery may take a minimum of 48 hours, depending on the customer’s location and delivery conditions.

Kanysboutique may contact the customer to confirm delivery details and estimated delivery timing.

You can contact us by email at:

hello@kanysboutique.com

Yes. Return requests must be made within 48 hours of receiving the order.

To request a return, email us at hello@kanysboutique.com with your order number, product name and reason

Returned items must be unused, unworn, unwashed, undamaged and in their original condition with tags and packaging when applicable.

The customer is responsible for return shipping costs unless the return is due to an incorrect, damaged or defective item received.

Please contact us within 48 hours of delivery at hello@kanysboutique.com.

Include your order number, a short description of the issue and clear photos of the item received.

Once we receive and inspect the returned item, we will notify you by email. If the refund is approved, it will be processed using the original payment method.

Refund processing time may vary depending on your bank or payment provider.

Exchanges may be possible depending on product availability. Please contact us within 48 hours of receiving your order.

If you need to change or cancel an order, contact us as soon as possible at hello@kanysboutique.com.

If the order has already been processed or shipped, changes or cancellations may not be possible.

We do our best to display product colors accurately. However, colors may vary slightly depending on your screen settings or device.